Frequently asked questions from our clients

Do you follow a process?

Yes, indeed, we follow a structured process for every new client, whether it's for brand development or bespoke design services. Our approach begins with an initial coffee chat to understand your needs, followed by a short questionnaire or onboarding workflow. This meticulous process ensures we capture all your requirements from the start, allowing us to honor your needs throughout our collaboration. Onboarding clients is a crucial and enjoyable part of our job, where you'll receive clear pricing models, milestones, and project timelines before we kick off each new project.

Is there a pricing structure?

Yes, we have a transparent and tailored pricing structure for our services. We believe in clarity from the outset, ensuring that you are aware of the costs associated with your project. During our initial discussions, we'll present you with a detailed breakdown of our pricing models, allowing you to make informed decisions that align with your budget and project requirements.

Do you offer payment plans?

Absolutely, we are able to offer flexible payment plans tailored to your budget. Our pricing is strategically broken down, allowing for phased payments and relieving the burden of paying everything upfront. It's designed for your convenience. It's important to note that in the event of a missed payment, we reserve the right to withhold any artwork and pause the project until payments are brought up to date, ensuring a fair and transparent process throughout.

Would you ever turn clients away?

While we strive to collaborate with a diverse range of clients, there might be instances where our expertise or approach isn't the best fit for a particular project. If we believe another professional or agency could better meet your specific needs, we will transparently communicate this to ensure you receive the best possible outcome for your project.

What do you have in place regarding non-disclosure agreements and privacy?

We take privacy and confidentiality seriously. Before commencing any project, we offer non-disclosure agreements (NDAs) to our clients to ensure the protection of sensitive information. Our commitment to privacy extends to secure data handling practices, ensuring that your information is safeguarded throughout our collaboration.

Do you share work on social media? or can I share your work on social media?

We absolutely love showcasing the magic, Kooble process and fabulous projects we've had the privilege to work on, and we encourage our clients to share their completed work on social media if they feel comfortable doing so. However, we respect the confidentiality and preferences of each client, and if you prefer to keep your project private, we fully honour that choice.

How many rounds of feedback am I allowed?

We believe in collaboration and want to ensure your complete satisfaction. Our typical process includes multiple rounds of feedback to fine-tune the project until it aligns perfectly with your vision. We're committed to working together to achieve the best results, and we'll communicate clearly about the number of feedback rounds outlined in your project agreement.